Refund Policy

Digital Products

provides immediate access to digital study content, including question banks, quizzes, simulations, and account-based tools. Because access begins at purchase, most sales are final once content has been accessed.

7-Day Refund Window

You may request a refund within 7 calendar days of purchase if:

• You have not completed more than 10% of the purchased question bank or assigned practice content
• You have not downloaded restricted materials or violated the Terms of Service
• Your request is submitted from the email address associated with your account

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider.

Non-Refundable Situations

• Purchases made more than 7 days ago
• Accounts with substantial use of the purchased content
• Promotional, discounted, or bundle plans marked non-refundable at checkout
• Chargebacks filed without first contacting support
• Pass Guarantee access extensions

How to Request a Refund

Email with your account email, purchase date, plan name, and reason for the request. We review requests within 5 business days.

Subscription Cancellations

You may cancel a recurring subscription at any time to prevent future billing. Cancellation stops renewal charges but does not automatically refund the current billing period unless the 7-day refund window applies and eligibility requirements are met.