1. Introduction
Welcome to (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, study platforms, accounts, and related services.
By using our site, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information necessary to operate accounts, deliver study content, process purchases, and improve our services.
Information you provide voluntarily may include:
- Name
- Email address
- Account login credentials
- Support messages and correspondence
- Pass Guarantee or refund claim documentation, when submitted
Information generated through your use of the platform may include:
- Quiz attempts, scores, and completion status
- Study progress, performance analytics, and saved activity
- Subscription or purchase status
- Device, browser, and log data such as IP address, timestamps, and pages viewed
We do not intentionally collect full payment card numbers. Payment details are handled by our payment processors.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage user accounts
- To provide access to questions, quizzes, books, and study tools
- To track progress, scores, and performance insights
- To process subscriptions and support purchases
- To send important updates related to your access, new materials, or service improvements
- To respond to your inquiries or requests for support
- To detect abuse, fraud, and unauthorized account sharing
- To analyze site usage and improve our products
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
4. Data Storage and Retention
- Account profile information is retained while your account remains active and as needed to provide the service.
- Quiz progress, scores, and study history are retained to support your account experience and reporting features.
- Support records and purchase-related records may be retained for compliance, billing, and dispute-resolution purposes.
- We do not retain personal information longer than reasonably necessary for the purposes described in this policy.
- You may request deletion of your information at any time by contacting , subject to legal or billing retention requirements.
Typical retention periods: active account data is kept for the life of the account; billing and support records may be kept for up to 7 years where required by law or payment rules.
5. Cookies and Analytics
uses cookies and similar technologies to enhance user experience, maintain sessions, and understand site performance. These may include:
- Essential cookies (to keep you signed in and secure the site)
- Functional cookies (to remember login preferences and settings)
- Analytics cookies (to understand how visitors use our site and study platforms)
You can disable non-essential cookies in your browser settings at any time. For more detail, see our Cookie Policy.
6. Service Providers and Information Sharing
We may share information with trusted service providers who help us operate the website and study platforms, such as:
- Hosting and infrastructure providers
- Payment processors and subscription billing platforms
- Email and customer-support tools
- Analytics and performance monitoring services
We may also disclose information:
- When required by law or legal process
- To protect the rights, safety, and security of our users and services
- In connection with a business transfer, merger, or acquisition
Service providers are permitted to use personal information only as needed to perform services for us and are expected to protect it appropriately.
7. International and Cross-Border Processing
Our services are operated from the United States. If you access the site from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no online platform is completely secure. By using our website, you acknowledge and accept this inherent risk.
9. Children and Students
Our services are intended for users who are at least 18 years old, or at least 13 years old with verified parental or school consent where required by law. We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided us personal information without consent, contact .
10. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of receiving promotional communications
- Request a copy of certain account-related data
Requests can be made by contacting us at .
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: